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VoIP stands for "Voice over IP" or "Voice over Internet Protocol." It uses the Internet and data networks to send and receive calls and faxes. Because it uses your existing high-speed Internet connection, it offers great savings on long distance and international calls. UniPhone is a local and long distance calling service provided by SysMaster Corp. that uses the latest technology to combine voice and internet networks to provide quality, reliable and cost-effective inbound and outbound long distance calling solutions. You can use your regular phone or cell phone as well as UniPhone's softphone to use all of its services. Caller-id is an unique number that is provided to you at sign-up. Through it, other UniPhone members can call you directly on your softphone (if it is running). Yes. Individuals and corporations with moderate to large long distance or international call usage can enjoy significant savings, depending on call volume – 20%, 30%, or 50% or more. The softphone is an application that runs only on Microsoft Windows platform. It is an application ('.exe' file) that can be downloaded from UniPhone.com. In order to run it, you will need a headset with a microphone. No. Using UniPhone, you can connect to parties using any telephone technology. It depends. If you are using the UniPhone softphone, your computer must be running in order to receive calls. If your computer is not on or you are unavailable, the call will be directed to your Voicemail. If you are using a device that works without a computer such as an IP phone or a telephone adapter, calls will be directed to that device; unanswered calls will be directed to your Voicemail. Yes, your UniPhone account provides you with complete portability. You can access UniPhone from anywhere in the world using UniPhone’s softphone or a phone adapter. To access UniPhone’s softphone, simply log into your account and press the phone icon. The softphone automatically installs. To use a phone adapter, just plug it into any high-speed Internet connection and place calls. The UniPhone service routes your incoming and outgoing voice calls right alongside the data being sent to or from your computer. Thus, you can make and receive calls while you use your computer to access the Internet. UniPhone uses advanced audio compression techniques to minimize the data traffic caused by voice calls and maximize the bandwidth available for your other Internet traffic. UniPhone uses two types of service numbers - private and public. A Private Service Number is generated when you subscribe for any of UniPhone's services. That number is associated with a specific service and uniquely identifies both the service and the subscriber. Private Service Numbers are directly accessible from within UniPhone, i.e. if you or your friends dial a private service number using UniPhone's softphone they will be connected to the service. A Public Service Number is an actual telephone number that can be dialed from any phone. You need a public service phone if you want to access a given service from outside UniPhone. To get a Private Service Number simply subscribe for any of UniPhone's services and such number will be provided. To subscribe, go to www.Unibells.com and log in to your account. Select the Control Center page, check the checkbox corresponding to a service of your choice and press the Update Services button. The page will refresh and you will see the assigned private service number next to the selected service. To get a Public Service Number, go to www.Unibells.com and log in to your account. Select the Control Center page, click on the Request Service Numbers button, and click on the Request New Number button. The page will refresh and you will see your Public Service Number in the upper right part of the page. Please note that Public Service Numbers are not free - you have to pay a monthly fee for keeping them. To release a Public Service Number, go to www.Unibells.com and log in to your account. Select the Control Center page, click on the Request Service Numbers button, and click on the Release Number button corresponding to the Public Service Number that you wish to release. The page will refresh and the Public Service Number will be released. To access any of UniPhone's services through a Public Service Number you have to first link your Public Service Number with the chosen service. To do that, go to www.Unibells.com and log in to your account. Select the Control Center page, click on Request Service Numbers button, check the checkbox next to the service that you want to access through your Public Service Number, and click on the Update button. Now you can access the service of your choice through dialing your Public Service Number. Your UniPhone service number is displayed on your account page at http://www.unibells.com. Simply go to the web site and log into your account. Both DSL and cable modems provide sufficient bandwidth to support the UniPhone service. No, you do not need a static IP address to enjoy the advantages of UniPhone. UniPhone is designed to work in a dynamic address (DHCP) environment, such as that available with most home gateway routers. No, with UniPhone you can call any phone number that you can call with a traditional phone. Calls to regular phones are charged on a per minute basis while those to other UniPhone users are free. No, the device is configured to obtain an IP address via DHCP. No, there is no term-commitment. You may cancel your service at any time. No, you cannot receive collect calls using UniPhone. We bill calls on a per minute basis, rounding up to the next whole minute. There is no minimum call duration. Check our Low Rates here. Not necessarily. With a telephone adapter you can use many of UniPhone services directly. You will need a computer however if you intend to use advanced features and to manage your account. UniPhone currently supports Cisco ATA 186 and Sipura SPA-2000. UniPhone currently supports Polycom SoundPoint IP 500 and Grandstream BulgePhone 100. No, your UniPhone number(s) will not be listed in a phone book. Dial 011 + country code + number. Typically, no. All telephony hardware including high-speed modems (DLS or cable), computers and phone adapters require electricity to operate. You'll find the quality is as good, if not better! Because signals are transmitted and received digitally over the Internet, the quality may very well exceed what you're currently getting. Yes, all calls are sent securely through UniPhone's VoIP network. UniPhone is a worldwide service. You can subscribe for it and use it from any place connected to the Internet. To use the service with regular phone, please, check for access numbers for your area. Yes. You can receive calls only on your softphone UniPhone software if it runs on your computer. UniPhone offers a voicemail service, where you can receive calls if you are not available when called. To reach you, the calling party will simply dial your caller id and if your UniPhone softphone is running, the softphone rings, you pick it up and start talking. No. One month. To use a UniPhone service, you will have to first subscribe for it using the Control Center page. Next you will have to pay the fee for the selected services for one month in advance. The services use "prepaid" plan model of payment. You can sign up online at www.unibells.com. To sign up UniPhone accepts credit card payments from Visa, Master Card, and American Express. Also accepted are Paypal payments. When you sign up, you will be asked for your preferred username and password. If this username is available, we will create your account with this username and password. Upon sign up, a PIN number will be provided. It can be used to log into the web site as well as make phone calls. Once you login into the UniPhone web site, you are immediatelly served information about your account balance and call activities. If you have a router with firewall installed to connect to the Internet or if you using the service in a corporate environment, UniPhone provides a NAT traversal feature that allows you to use the softphone in such environments. UniPhone is compatible with Internet services such as Dial-up 56Kbits/sec, DSL, or Cable. The best way to get your question answered or problem solved is to email us at support@unibells.com. If a phone call is necessary, one of our customer service representatives will contact you.
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